Lucille Aveva, former CEO & Founder of Estelle Group Consulting since 2016 gets a new appointment at Safaricom.
Lucille takes to Safaricom over 20 years of experience from various roles in the hospitality, banking, and telecommunication sectors. The new director has worked in different regions including Tanzania under the Barclays Bank umbrella.
Lucille holds a degree in Hospitality and Hotel Managememnt and an MBA in Telecommunications Management.
This appointment by Peter Ndegwa is in line with Safaricom’s mission to establish a customer-obsessed, digital-first organization by the end of FY22 in order to be a purpose-led Technology Company by 2025.
“It has become necessary to streamline our efforts towards continuing adding value to the experience of our customers” Safaricom CEO, Peter Ndegwa.
The newly created role of Director – Customer Obsession is intended to use various touchpoints and platforms to collect feedback regularly and prioritize customer needs in every business goal.
The appointment was effective 1st May 2021 with Lucille Aveve reporting to the CEO and joining EXCO.
She has been a member of the Kenya National Chamber of Commerce and Industry, Chamber Enterprise Club headed by Julius Opio